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Shipping Policy

LASTRE

At Lastre, we are committed to providing a seamless and transparent shipping experience for our customers. Below are the key aspects of our shipping policy:

1. Order Processing

  • Order Confirmation: Upon placing an order, you will receive an email confirmation detailing the items purchased and the estimated shipping time.

  • Shipping Timeframes:

    • Estimated Shipping Time: Displayed in your shopping cart. After payment, we will confirm product availability with the manufacturer. If there are changes, we will notify you within 1-2 business days, allowing you to accept the new timeframe or request a full refund.

    • Confirmed Shipping Time: Indicates that items are in stock or production is scheduled.

2. Delivery Details

  • Delivery Method: Orders are delivered curbside to the address specified during purchase. Our delivery trucks are equipped with lifting devices to facilitate unloading.

  • Customer Responsibilities: Upon delivery, please inspect the packaging for any visible damage. If damage is observed, note it on the delivery receipt and, if necessary, unpack the items to check for integrity.

3. Damages and Replacements

  • Reporting Damages: If you discover damaged or defective items, contact our customer support at complaint@lastre.us within 5 calendar days of delivery. Provide a copy of the delivery note and photographs of the damaged goods.

  • Resolution Options: We will either replace the damaged items at no additional cost or reimburse you for the cost of the goods and proportional shipping expenses.

4. Order Modifications and Cancellations

  • Guaranteed Cancellation Period: Orders can be modified or canceled within 2 days of placement for a full refund.

  • After 2 Days: Modifications and cancellations will be handled on a case-by-case basis, depending on the order status and supplier policies. Some special orders may be non-cancellable.

  • 📧 To request a cancellation or modification, contact us at order@lastre.us

5. Compensation for Delays

  • If there is a delay in delivery beyond the confirmed timeframe, compensation is calculated at 0.2% of the order total for each working day of delay, up to a maximum of 15% of the order total.

  • For any questions or further assistance, please contact our customer support team at order@lastre.us

This shipping policy is designed to ensure clarity and customer satisfaction. We strive to provide timely and efficient delivery services and are here to assist you throughout your purchasing experience.

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